Support desk for toy questions, gift picks and pickups

Real people answer here, not a bot. Whether you are choosing a first birthday gift, chasing a missing shape sorter piece, or figuring out how to clean a wooden puzzle after a juice spill, this is where to start.

Reach us directly

Address
97921 Bosman Locks Apt. 460
Malulekaview, FS 1453
Phone
057-374-9702

Opening hours

  • Monday to Friday08:30 - 17:00
  • Saturday09:00 - 13:00
  • Sunday and public holidaysClosed

Click-and-collect runs during these hours. Reserve online, then pick up from the storeroom without waiting on a courier.

WhatsApp gift advice

Tell us the child's age and what they already play with, and we will suggest two or three options that fit before the birthday or baby shower.

Toy care questions

Wiping down wooden puzzles, checking sensory balls for teething, or replacing a lost piece from a shape sorter. Ask and we will walk you through it.

Daycare and bulk orders

Teachers ordering for group play can ask about toys built to survive daily handling, and about exchanges when a gift arrives twice.

Keep the help desk close by

Most of what we do happens in short messages, not long forms. Tell us the child's age, what they already reach for, and whether the gift is for a birthday, a baby shower or a daycare room, and you will get two or three honest options back. No bots, no scripts, just the family members who pack the orders.

Leave your email below if you would rather not message us first. We send one short note when new stock lands or when a care question comes up often enough to be worth writing down, such as how to clean a wooden puzzle after a juice spill or what to do when a shape sorter piece disappears under the couch.

Get toy advice and restock notes

One email when it matters. Unsubscribe whenever you like.

Prefer to talk it through? Call 057-374-9702 or email info@toysntots.com.

How to reach the support desk

Real people answer here, not a bot. Whether you need a gift idea before a baby shower, want to reserve something for click-and-collect, or you are stuck on how to clean a wooden puzzle after a juice spill, pick the route below that fits your question.

WhatsApp for gift advice

Tell us the child's age and what they already play with, and we will suggest two or three options that suit the stage. Useful before birthdays, baby showers and daycare gift swaps.

057-374-9702

Click-and-collect from the storeroom

Reserve online and skip the courier wait. We pack your order the same week and let you know when it is ready to pick up. Bring the order name so we can find the bag quickly.

info@toysntots.com

Toy care and missing pieces

Wondering if sensory balls are fine for teething, or what to do when a shape sorter piece disappears under the couch? Send a photo and a short note, and we will walk you through it.

Send a message to the desk

Response times

  • WhatsApp Usually within a few hours during shop hours, and by the next morning for messages sent late at night.
  • Email Answered within one working day. Include the order name and a photo if the question is about a specific toy.
  • Click-and-collect You get a ready-to-collect note once the bag is packed, normally the same week the order comes in.

Still weighing up a choice? The support desk can also help with exchanges when a gift turns out to be a duplicate, and the privacy policy explains how we handle the details you share with us.

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