What actually happens after you check out. No warehouse robots here, just a small storeroom, a packing bench and a courier who knows the route.
An order comes in through the site or the WhatsApp line. We read it properly, note the age band and flag anything that looks like a gift so it gets packed that way.
Someone pulls each wooden puzzle, stacking ring set or ride-on car off the shelf and ticks it against the slip. Piece counts get checked twice, because a missing shape is a useless sorter.
Every item gets a wipe-down and a look at edges, joints and moving parts. If a wheel wobbles or a hinge feels loose, it goes back on the shelf and a replacement comes out.
Soft padding goes around anything that rattles, then the box is taped and labelled. Gift advice still runs alongside packing, so a last-minute baby shower addition can slip in before the lid closes.
Local couriers collect daily for Johannesburg, Cape Town, Durban and outlying towns. Click-and-collect orders are bagged and shelved near the counter, ready for same-week pickup.
Nothing goes out without one last check of age band and piece count. It takes a minute, and it is the reason we rarely get a message asking where the missing block went.
Curious how we pick what goes on the shelf in the first place? Read Tummy Time Toys That Actually Get Used or ask us about a specific order.
Every order moves through the same short route here. Nothing gets skipped, and nothing leaves the storeroom without a second pair of hands on it.
Order lands
An order comes in through the site or the WhatsApp line, and it gets printed the same morning. Whoever is on packing duty takes the slip and walks the aisles with it, rather than pulling from a screen.
Picking
Each wooden puzzle, stacking ring set, shape sorter or ride-on car is pulled by hand and set on the bench. Pieces that come in sets get counted against the slip, because a missing peg turns a good gift into a frustrating one.
Checking
Every item gets a wipe down and a look at the edges and joins. We check the age band on the box against the child it is going to, since a toy meant for a one-year-old rarely suits a four-year-old, and the other way round.
Packing
Items are boxed with soft padding between them and taped along every seam. If a last-minute baby shower gift gets added over WhatsApp while the box is still open, it goes in before the tape does.
Handover
Local couriers collect daily for Johannesburg, Cape Town, Durban and outlying towns. Click-and-collect orders are bagged, labelled and shelved near the counter, ready for pickup during the same week.