Straight answers about how toys are checked, cleaned and packed before they leave the storeroom.
Every return goes back to the bench, not straight onto a shelf. We check for loose screws, splinters, cracked wheels and worn grips, then wash the pieces that can take water. Fabric soft books get aired out, and anything with a fault we cannot fix is pulled from the range.
A damp cloth, a mild soap if needed, then air drying on the rack. We never soak wooden pieces, because water swells the grain and lifts the finish. Painted edges get a closer look after every wash, since that is where chipping shows up first.
Yes, on the storeroom floor. Wheels are spun, steering is turned lock to lock, and the seat and handles are pushed and pulled to check for movement. If a wheel wobbles or a grip slips, it stays behind until the part is replaced.
Often, yes. We keep spare parts for walkers, shape sorters and ride-on cars, and simple fixes like a tightened joint or a new grip are done in-house. If a repair is not safe, we will tell you plainly rather than send it back out.
The same bench handles them. Items are checked, wiped down and counted against your list, then bagged and set aside in the storeroom. You get a message when the order is ready, and you can pick it up during opening hours.
Parcels for Johannesburg, Cape Town, Durban and outlying towns are packed the same way: pieces wrapped, edges protected, and the box sealed so nothing shifts in transit. Everything leaves in the same condition it was checked in.
Still unsure about a specific item? Reach us through the contact page, or read how we handle returns and repairs in our store policy.
Pick the routine that fits how you buy. Every option runs through the same storeroom bench: loose parts checked, washable pieces cleaned, fabric aired, wheels and steering tested on the floor before anything is packed.
For one puzzle, a stacking ring set or a soft book you already own. We look for splinters, cracked rings and worn stitching, then clean what can be washed and air the fabric pieces.
Your order is assembled on the bench, wiped down and checked against the list before you arrive at the storeroom. Good for grandparents picking up a birthday gift on the way through town.
For deliveries to Johannesburg, Cape Town, Durban and outlying towns. Boxes are packed so wooden pieces do not knock against each other, and ride-on cars get a final roll across the storeroom floor.
Curious how we sort toys before they reach the bench? Read how tummy-time toys get chosen.
Every order passes through the same small routine in our storeroom. It is not glamorous work, but it is the reason a wooden puzzle arrives with all its pieces and a ride-on car still steers straight.
Puzzles, shape sorters and stacking rings get handled one by one. We press every peg, twist every knob and run a thumb along the edges, because a splinter found here is one a toddler never meets.
Returned bath toys and sensory balls are washed and left to dry on the rack. Soft books get aired rather than soaked, and anything with a battery compartment stays well away from the sink.
Ride-on cars and push-and-pull walkers take a short lap across the storeroom. We listen for a grinding wheel, check the steering turns both ways and tighten the grips before the toy is listed as ready.
A missing puzzle piece or a cracked wheel should not send a favourite toy to the bin. We keep a small drawer of spare knobs, wheels and pegs, and swap them in when a match is available.
Orders collected from the storeroom are packed at the same bench, so you can open the box on the spot and check the pieces with us before you take it home.
Parcels heading to Johannesburg, Cape Town, Durban and smaller towns are padded the same way. Heavier wooden items sit at the bottom, soft books and cloth pieces go on top, and every box leaves in play-ready condition.
Curious how we pick what reaches the bench in the first place? Read our notes on early floor play or get in touch with the shop.
Every toy that leaves the storeroom passes the same bench first. It is a short routine, but it is the reason a stacking ring arrives smooth and a ride-on car rolls straight instead of pulling to one side.
Puzzle knobs, walker handles and shape-sorter lids are twisted and tugged by hand. Anything that wobbles is tightened or pulled from the shelf, so you are not the one discovering it at home.
Bath toys, sensory balls and plastic sorters come back from juice spills and get a proper wash and dry. Soft books are aired out instead of scrubbed, because fabric does not forgive a soaking.
Ride-on cars are rolled across the storeroom floor before they are boxed. Cracked wheels, stiff steering and worn grips are swapped for spares so the toy keeps working after the first week.
A missing peg or a split wooden edge does not have to end a toy's life. We keep spare parts on hand and repair what we can, which is cheaper for you and easier on the bin.
Whether you pick up from the storeroom or wait for a courier, the check is identical. Nothing is packed straight off the delivery pallet without going through the routine first.
Boxes heading to Johannesburg, Cape Town, Durban and outlying towns are sealed the same day they pass inspection, so what arrives is ready to be handed over and used.
Curious how a specific toy is checked before it ships? Read more on the wooden toy buying guide, or reach the team through the contact page.